What should be included in the workplace violence prevention program?

• A. Exclusive focus on employee behavior
• B. Ignoring minor incidents
• C. Regular training and refresher courses
• D. Promotion of a competitive environment

Answer: (C)

Including regular training and refresher courses in a workplace violence prevention program is essential for several reasons. Training ensures that employees are aware of the potential for violence, understand what behaviors to look for, and are equipped with strategies to de-escalate potentially violent situations. Refreshers keep the knowledge current, reinforce the importance of preventing violence, and empower staff to recognize and respond appropriately to warning signs.

Moreover, ongoing training helps create a culture of safety and awareness in the workplace. Employees who are well-informed are more likely to report concerning behaviors or situations, leading to early intervention before they escalate. This proactive approach can significantly reduce the risk of violence, create a safer work environment, and promote overall well-being among staff and patients.